Colt, an industrial technology company, has confirmed a ransomware attack. The attack led to the theft of customer data. Hackers targeted Colt’s business support systems. Customer infrastructure was not affected.
Attack details and Colt’s quick response
The incident still caused major service disruptions. Colt says it is working day and night with investigators. The company is also working with regulators and law enforcement. The goal is to understand the full scope of the breach.
The ransomware attack hit Colt’s internal business support systems. These systems help the company run daily operations. They are separate from customer networks.
Colt confirmed that attackers accessed files with customer information. Its authentication systems are separate from customer environments. This separation helped limit the impact of the attack.
Once the breach was found, Colt’s security team acted quickly. They started containment steps right away. The affected systems were taken offline to stop the attack from spreading. Colt also hired outside cybersecurity experts. These experts are working with Colt’s own team. Both teams have been investigating the attack day and night since it was discovered.
Colt said it is following the right steps for such incidents. It is working with law enforcement and regulators. The goal is to meet all rules under data protection laws like GDPR.
Colt now focuses on finding which customer files attackers accessed. The company is also checking what type of information they stole. This step helps Colt know which customers it must inform about possible risks.
Service disruptions hit customers
To control the breach, Colt took some customer systems offline. This caused clear disruptions for users. The affected services include the Colt Online customer portal, the Number Hosting APIs, and the Colt On Demand portal. Colt also paused new service orders and deliveries while the investigation continues.
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Colt turned off automated customer support as a safety step. Because of this, support response times are slower than usual. Many customers are facing delays while Colt works to secure its systems. These problems show how companies struggle to balance security with daily business needs.
Colt has stated that extra containment and security hardening steps are now in place to reduce the risk of similar incidents. Investigations remain active as experts trace how attackers gained entry and determine the scale of the breach.
Investigation and collaboration efforts
Colt emphasized that it is handling the investigation with care and precision.Internal security teams and external forensic specialists are deeply investigating. They trace the attack, uncover the weaknesses the attackers exploited, and analyze exactly what the attackers stole.
Colt has not shared full details about the stolen customer data. The team is still checking the files that were exposed. They are also studying how sensitive the information is. This step will guide Colt in meeting legal rules, including when customers must be informed.
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Colt is staying in close contact with regulators and law enforcement. The company said it is fully cooperating in the investigation. It is also fixing security gaps found during the review. Colt confirmed that its teams are working 24/7 until the incident is fully contained.
Customers are told that the core infrastructure is safe. But attackers did access business-related information. Colt’s response shows how critical companies handle such attacks. They lock down systems quickly, bring in outside experts, and follow strict investigation steps.
